Discover different ways you can significantly affect your broadband speed by making simple changes in the home. Many complaints similar to this have been sent in to do with slow internet speeds. Ive tested the line and the test shows that the line is currently syncing at 11mbps, which is within your lines estimates of 10 17mbps. Over the past 3 days i have noticed that the internet has slowed down, which is stopping me from using nowtv and the smart features on my television for example. If youre wondering why your broadband speed is so slow, unfortunately it can be difficult to pin down the cause of the problem quickly. My fttc broadband with bt was tested at installation as being potential maximum of 34 mb download speed. Wireless networks can get slower the further away from the router you are and. Mar 27, 2007 my bt broadband is running slow at the moment. Im not getting the expected stay fast guarantee or. Extremely slow internet download speed in windows 10 program prevents shutting down i have been fighting this problem for several months after the fall creators update without success.
Ofcom talks about broadband uso funding regulations. The virgin media broadband speed is very slow and keeps fluctuating. And you can download the ofcom wifi checker, which will tell you if your wifi is likely to be slowing down your broadband. Broadband speed is described as average download speed of 10mb and average upload speed of 1mb as it is based on speed available to at least 50% of customers at peak time 810pm. This is the equivalent of the internet rush hour when lots of people are using the shared parts of. Plug your modemrouter directly into the bt master socket.
Slow broadband speeds could hinder xbox console streaming for uk gamers. However, the speed rarely gets to 100 and usually hovers around 10mbps which is unacceptably slow. Use our speed checker to find out the speed youre getting, and help us highlight areas with connection issues across the uk. So, if you want to download that hollywood blockbuster in full 4k. However, there are a number of underlying performance errors and this will be having a significant impact on the. Bt infinity does badly in real world speed test faith june 25, 2012 general tech, mobile, network in the uk, we accept that broadband speeds can be variable, but we also expect a.
Is your isp slowing down your broadband speed which. I was on standard bt broadband getting a download speed of around 3. Lucky to get between 10 15 mbs download and 7 11 mbs upload with a return ping of 30. If your speed is slow or you have poor wifi range, check out our advice on wi. Broadband speed is generally measured in megabits per second.
If these checks dont resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the connection stabilises. However, i am only getting 100 kbs at the moment tops. Its disappointing to see slower speeds than expected on your connection. The uk workforce is more reliant than ever on fast broadband in the wake of the coronavirus pandemic. Weve got tips and advice on ways to test and improve your internet speed. The test results show the acceptable speed range for your broadband line. Sometimes, however, broadband speeds are not as fast as expected. These speeds will vary throughout the day and are likely to be slower during busy periods, especially between 810pm. Many homes will be able to get superfast broadband with a fibre optic specifically fttc broadband deal from either virgin media or an openreach bt network provider such as sky, bt. In a nutshell, your basic consumer rights when it comes to broadband are as follows. For a few years now ive suffered with really slow speeds due to the line in the ground broadband speed test here comes back 23 mbs but download speed 240 kbs, those 10gb updates take forever. Faster broadband means you have less time to wait when downloading games, and superfast speeds mean you can also enjoy continuous gaming action our superfast fibre 2 has an average speed of 67mbps. Minimum guaranteed download speed speed promise before your service starts, we will provide you with the minimum guaranteed access line speed and an estimate of the upload and download you may expect. There are several factors that can play into slow speeds.
Find out just how slow your connection is by using our free broadband speed checker. Bt broadband desktop help helps you get back on line if you are disconnected, set up your email account and fix issues if it stops working. Choose a virgin media server from the dropdown list. Ive tried all the usual methods, reset hub, checked quiet line, swapped leads etc. In this guide, well look at ways of speeding up slow internet, examine the common faults which can affect broadband and phone lines, and help you. Running a sky test claims i have a download speed of 29mb but using. Just visit our broadband speeds explained its also worth noting broadband speeds may be affected by things we cant control like the use of wifi, the device youre using, the wiring in your building and the number of users online and accessing a particular website. I have been on to bt and have taken the front off my phone socket as they said, and plugged my filter directly in to the inside of it. Download speed 1090 kbps 500 kbps max achievable speed download speed achieved during the test was 1090 kbps for your connection, the acceptable range of speeds is 100500 kbps.
With our free to use broadband speed tests, you can see what speeds youre. I seem to be getting nowhere with the online help call centre. Chart showing the average download speeds across tests carried out by users of the. Average speeds are based on the download speeds of at least 50 % of customers at. If you think i helped please feel free to hit the thumbs up button below. We do our best to make sure the speed test results are as accurate as possible. Can anyone tell me why is my broadband speed has become so slow over the past month or so. At busy times, some internet service providers may deliberately slow down your connection. Ive called virgin media 5 times and theyve yet to resolve the issue.
The test hasnt picked up the cause of this from here so well need to do some troubleshooting to start ruling things out. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact bt and bt will try to fix it. Make sure youre not confusing bits with bytes most broadband deals and speed tests are listed in terms of megabits or kilobits per second mbps or kbps while the progress speeds listed for most downloads are given as megabytes or kilobytes per second mbs or kbs there are 8 bits in 1 byte and a kilobit is bits while a kilobyte is. I am on option 3 8 meg and my line should handle 6 meg. Keep in mind that your results are just a snapshot of your connection at the time of testing and your speed can be affected by a number of different factors. Find out your download and upload speeds in seconds with our broadband. Simple tips to improve your broadband speed bt help and. Bt broadband reveals why your internet speeds may be suffering. This guide will help make the investigation process a little easier. If your download speeds within this range, that means theres no faults on your line and your broadband service is working fine. Our articles explain broadband speeds, including adsl speeds. Test your speed and find out how to improve it if necessary. Most computers measure filesize in bytes rather than bits. Extremely slow internet download speed in windows 10.
You can check your connection at the speed tester site, i would try this at several different times throughout the day to see if there is any differences. This bt complaint was sent in regarding slow broadband speed this customer is not happy paying for a service that does not deliver, and rightly so. How to speed up a slow internet connection with pictures. If youve ever wondered why your bt broadband connection isnt always. Bt broadband desktop help free download and software. Our sky broadband can be inconsistent and neighbours in the area arent having the same problem with different providers. I have cleared the cache and cookies from the laptop and my mobile phone and only experienced a marginal increase in speed. To make sure your speeds as good as it can be, take a look at our broadband speed guide. To find out your actual broadband speed, you can run a speed test.
You have had too many unsuccessful attempts to login. If youre having trouble with your broadband speed, or just want to test how its doing, our broadband performance tester makes it simple. Although my package is fiber broadband with up to 40mbps, my internet speed has been very low about 1517 mbps. Over the last year at least my download speed as checked on bt wholesale test, has been about 26. This is written as mbps or just mb, sometimes this is also referred to as meg or megs. Plugging your computer directly into the router will give you the most accurate reading for the speed of your broadband and will help you work out if slow speeds are caused by a poor wifi signal. All goods and services must be of satisfactory quality, fit for purpose, delivered as described, and provided to a proper standard of workmanship.
Bts broadband accelerator is free to bt customers and is purported to improve standard. Find my bt exchange find your local bt exchange and see what broadband services are available what is my ip. After a few seconds, your download and upload speeds will be displayed. If your broadband speed is below the bottom end of the speed range that youre paying for, have a word with your broadband supplier. Jul 03, 2009 hi i have the bt homehub option 1 and am paying. Slow broadband isnt just caused by issues with the network. Once youve answered some simple questions, youll receive an email with a readytogo complaint letter to send to your broadband provider.
People often think slow internet must be down to their broadband provider. On the page that loads, on the right hand side it should say virgin media 3. Virgin media and vodafone top for speed in home broadband awards. I am really sorry to read you are experiencing problems with your bt business broadband connection. These are the rates at which data is transferred between the network and your bt hub. Broadband slow and customer service wont help virgin media. Im sorry that your speed has dropped and for any inconvenience that this is causing you.
If youre using wifi or broadband, you need a speed of at least 2. The other is to get hold of the latest sky broadband hub, as it looks from your stats as though you have a sky q hub. Tried the bt wholesale speed test with a cable and it was 8mbps down and 9 up, sometimes the speed is back to normal 36 mbps down and 9 up, has my connection at the exchange been conected to congested connection as it seems strange that the upload speed of 9mbps stays the same. There are many factors potentially involved in why you might having slow broadband speed which include the exchange, the line into. If you prefer you can download this template letter to make a formal complaint to your broadband provider about the speed of your. Hello everyone, signed up to plusnet and got going a couple of weeks ago. I signed up for virgin media last month and got the service started last week. Bt infinity does badly in real world speed test kitguru. Yet the service many of us get simply isnt good enough. If your broadband supplier cannot help you to resolve your slow broadband. Hello all, got a problem with a download speed of 2 to 4 meg with an upload of to 18 meg. Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day. I upgraded, paid the oneoff installation fee, agreed to the increased monthly payment, and i now get 1.
Oct 03, 2018 this feature is not available right now. If you need help remembering your username or password you can use the links below. Whether youre browsing the internet or streaming your favourite tv show, your broadband speed is going to be a top priority. A slow internet download speed can become very annoying if your. Weve put together all the facts, figures and faqs to back up our claims so you can see exactly what youre getting. Download speed 1090 kbps 500 kbps max achievable speed download speed achieved during the test was 1090 kbps for your connection, the acceptable range. Speed is affected by the distance to the exchange but these 7 tips may help you improve it. This helps us provide more accurate information to other users of the site. Youll find more information in our guide about broadband speed. It could have been a robot for all the help it was.
Broadband meter measure your broadband speed and usage on your computer using our exclusive application download test files test files of varying sizes to help users diagnose problems with their broadband connection. Fortunately, new bt broadband customers can claim financial compensation if they experience poor internet speeds. Make a formal complaint about your broadband speed. We do have information on our help and support files if your broadband connection is slow. Ive noticed that my download speed is 10 mbps bt wholesale or 24 mbps speedtest but they both agree that upload speed is slow at 0. We have tried all the suggested troubleshooting on the site, tried the online chat and was on for nearly an hour while they ran line tests from their end and said we should be getting 14 15 mbps, then took over a pc here and did the wholesale test which said 1 mbps was all we able. One is to connect by cable to your router, rather than over wifi that should give you a download speed of around 72mbps. Fix issues with slow loading or buffering now tv help. Troubleshooting broadband speed problems john lewis broadband. When i start my pc fresh, i get fast internet download speed of 60 mbps, which is the speed of my cox internet plan. Take a look at five steps to improve slow bt broadband speeds.
Average mobile broadband virgin media vodafone home bt broadband ee. Five steps to improve slow bt broadband speeds bt help. Make sure your individual devices are protected by downloading bt virus. At bt we want to give you the best and most reliable broadband speed in the uk.
1580 461 246 571 488 1377 408 760 787 1148 926 1236 1515 1558 69 890 258 575 588 1122 907 1550 869 458 519 8 492 248 814 60 821 967 1412